News

The latest news and events from The Conference People and our clients

ISO Quality Award for The Conference People

Following an assessment by an independent organisation, The Conference People has been successful in achieving ISO 9001 Certification. This Internationally recognised prestigious award for quality is an International Standard in use worldwide as the benchmark for quality.
The award recognises The Conference People’s commitment to an exceptional quality of service. With only around three per cent of UK business holding this Certificate, The Conference People are now at the forefront of quality service and customer care.
Said a delighted Robert Enefer, “We have always been proud of the service we offer our clients. Now with the award of ISO 9000, this has been confirmed by outside experts who are used to judging service on a daily basis in a wide variety of trades and industries.”
The Assessor, who undertook the assessment for CQS Certified Quality Systems, paid particular tribute to the “the investment in people and training that enables The Conference People to provide an efficient service to their customers.”
For further information please contact Robert Enefer or Estelle Specht.

Exciting new appointment at The Conference People

Now in their 20th year The Conference People continue to develop and further expand their team.
Philip Coates joins The Conference People from the Institute of Auditors, where he was one of their Event Managers.
Philip says, “It is really exciting to be a part of the Event Management team at The Conference People. I’m already working on several varied high level events including the Sussex Enterprise Annual Conference.”
Robert Enefer, Managing Director, said that he was delighted with Philip’s appointment. “Philip has some great experience and skills that will be beneficial to us and add further depth to our roster of support services”.

On-line event registration maximises conference goodwill

The Conference People bespoke Delegate Management System (DMS) provides a seamless interface with clients’ own websites to ensure that delegate registration and management processes are consistent and as error free as possible.
Typically risks such as inaccurate conference details, wrong seminar choices and misspelled name badges can have a negative impact on delegate satisfaction. The Conference People DMS minimises these risks and allows clients to strongly brand conferences and events online, ahead of the event.
Errors can often originate during the registration process because delegates themselves fail to complete forms, or increase the chance of error by using a hard-to-read handwriting style – or even a faulty ballpoint.
The system can link with any website and is totally secure. Because each delegate enters their own details the likelihood of errors due to bulk data entry is negligible. Conference owners maintain overall control and can still amend this information where needed.
In addition secure online credit card payments can be managed by the reputable payment system PayPal. Automated responses complete the booking form submission process.

System features mean that booking forms can be tailored to any specification, including -

• alternative address fields for invoicing/joining instructions
• compulsory terms and conditions
• badge name on day
• mailing codes
• dietary or special requirements
• links to location maps or conference programmes
The Conference People DMS can also be pre-set to accept a maximum number of delegates for each event preventing potential over subscription – a risk with a postal-based process. The system even includes an automated waiting list feature.
Communication with delegates is also made easier with personalised emails sent to all registered delegates from the database. This includes timely event reminders and programme changes and updates. Reports, which can be designed to suit any requirement, can easily be produced via Access and Excel - compatible with most office systems.

Call us now on 01323 644644 for our DMS demonstration

The Conference People support eBay conference & event programme

The Conference People are managing all the conferences and events for the eBay university learning programme, now running in the UK. The work includes venue finding, web-based booking and delegate management as well as all venue arrangements.
Robert Enefer, Managing Director and founder of The Conference People, says: “We are thrilled to have won this exciting business. eBay has a high profile and is committed to developing its eBay University in the UK.’

For more information contact Robert Enefer on +44 1323 644644
or robert@confpeople.co.uk

Appointments

New Events Director
Matt Wilson now heads up the Event Management department at The Conference People. Having joined The Conference People from his own events company in St Albans, he brings extensive experience in the conference industry and further strengthens the management team.
Matt is responsible for running the Event Management department, handling some of The Conference People’s biggest clients, and developing new business.

Busy start to The Conference People’s year

The Conference People have secured venues for a record number of conferences, product launches, training programmes and functions in the first two months of 2005.
‘Lead-times for events is unpredictable and has typically been very short so far this year,’ says Robert Enefer, Managing Director and founder of The Conference People. ‘This may reflect the fact that some organisations are facing a harder task securing their budget allocations. However, we have always been able to source the most appropriate location in all cases and with significant cost savings.
‘One interesting trend is that a number of our clients are looking for exotic and unusual conference locations. For example we managed a sales conference for Novo Nordisk in Jamaica for the second time.’

For more information contact Robert Enefer on +44 1323 644644
or robert@confpeople.co.uk